Privacy Policy

1. Information We Collect

1.1 Personal Information

We collect information you provide directly to us, including:

• Contact information (name, email address, phone number, mailing address)
• Account information (username, password, profile picture)
• Business information (company name, job title, industry, business size)
• Payment information (billing address, payment method details)
• Communication preferences and marketing preferences
• Support communications and feedback
• Any other information you voluntarily provide

1.2 Automatically Collected Information

When you use our services, we automatically collect certain information:

• Device information (IP address, browser type, operating system, device identifiers)
• Usage data (pages visited, time spent, features used, click patterns)
• Log data (access times, error logs, performance data)
• Location data (general geographic location based on IP address)
• Cookies and similar tracking technologies
• Referral sources and search terms

1.3 Third-Party Information

We may receive information about you from third parties, including:

• Social media platforms (when you connect your accounts)
• Business partners and service providers
• Public databases and directories
• Marketing and analytics partners

2. How We Use Your Information

2.1 Service Provision

• Provide, maintain, and improve our AI services and platform
• Process transactions, payments, and billing
• Create and manage your account
• Deliver customer support and technical assistance
• Customize and personalize your experience
• Enable features and functionality

2.2 Communication

• Send service-related communications (updates, security alerts, support messages)
• Send marketing communications (with your consent)
• Respond to your inquiries and feedback
• Notify you about changes to our services or policies
• Send surveys and research requests

2.3 Analytics and Improvement

• Analyze usage patterns and trends
• Monitor service performance and reliability
• Conduct research and development
• Improve our algorithms and AI models
• Develop new features and services
• Generate insights and reports

2.4 Legal and Security

• Comply with legal obligations and regulatory requirements
• Protect against fraud, abuse, and security threats
• Enforce our terms of service and policies
• Protect our rights and interests
• Respond to legal requests and court orders

3. Information Sharing and Disclosure

3.1 We Do Not Sell Personal Information

We do not sell, rent, or trade your personal information to third parties for monetary consideration.

3.2 Sharing With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

3.3 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Cloud hosting and data storage
• Payment processing and billing
• Customer support and communication
• Analytics and performance monitoring
• Marketing and advertising
• AI model training and improvement (in anonymized form)

3.4 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Enforce our terms of service and policies
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users or the public
• Investigate or prevent fraud, abuse, or security threats

3.5 Business Transfers

In connection with any merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction.

3.6 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you for research, analytics, or business purposes.

4. Data Security and Protection

4.1 Security Measures

We implement comprehensive security measures to protect your personal information:

• Encryption in transit and at rest using industry-standard protocols
• Secure data centers with physical and logical access controls
• Regular security assessments and penetration testing
• Employee training on data protection and privacy
• Access controls and authentication mechanisms
• Regular security updates and patches
• Incident response and breach notification procedures

4.2 Data Retention

We retain your personal information only as long as necessary to:

• Provide our services and fulfill the purposes outlined in this policy
• Comply with legal obligations and regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain business records for legitimate business purposes

4.3 International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by competent data protection authorities
• Certification schemes and codes of conduct
• Other appropriate safeguards as required by applicable law

4.4 Security Limitations

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to improve our security measures.

5. Your Rights and Choices

5.1 Access and Portability

• Request access to your personal information we hold
• Receive a copy of your personal information in a structured, machine-readable format
• Request correction of inaccurate or incomplete personal information
• Update your account information and preferences

5.2 Deletion and Restriction

• Request deletion of your personal information (subject to legal requirements)
• Request restriction of processing of your personal information
• Object to processing based on legitimate interests
• Object to processing for direct marketing purposes

5.3 Consent and Withdrawal

• Withdraw consent for processing based on consent at any time
• Opt-out of marketing communications
• Manage cookie preferences
• Control data sharing preferences

5.4 Automated Decision Making

You have the right not to be subject to automated decision-making, including profiling, that produces legal effects or significantly affects you, unless:

• It is necessary for entering into or performing a contract
• It is authorized by law
• You have given explicit consent

5.5 Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within the timeframes required by applicable law.

6. Cookies and Tracking Technologies

6.1 Types of Cookies We Use

• Essential Cookies: Necessary for basic website functionality
• Performance Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements
• Analytics Cookies: Collect information about website usage

6.2 Third-Party Tracking

We may use third-party services that place cookies and similar technologies on our website:

• Google Analytics for website analytics
• Social media platforms for social sharing features
• Advertising networks for targeted advertising
• Customer support tools for live chat functionality
• Marketing automation platforms for email campaigns

6.3 Managing Cookies

You can control cookies through:

• Your browser settings (most browsers allow you to refuse or delete cookies)
• Our cookie preference center (if available)
• Third-party opt-out mechanisms (e.g., Google Analytics opt-out)
• Industry opt-out tools (e.g., Digital Advertising Alliance)

6.4 Impact of Disabling Cookies

Disabling certain cookies may affect the functionality of our services, including personalized features, saved preferences, and some interactive elements.

7. Third-Party Services and Integrations

7.1 Third-Party Websites

Our services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.

7.2 Third-Party Integrations

We may integrate with third-party services to enhance our functionality:

• Cloud computing and storage providers
• Payment processors and financial services
• Communication and collaboration tools
• AI and machine learning platforms
• Customer relationship management systems
• Marketing and analytics platforms

7.3 Data Processing Agreements

When we share personal information with third-party service providers, we ensure they are bound by appropriate data processing agreements that require them to protect your information and use it only for the purposes we specify.

8. Children's Privacy

8.1 Age Restrictions

Our services are not intended for children under 13 years of age (or under 16 in the EU). We do not knowingly collect personal information from children under these ages.

8.2 Parental Consent

If we become aware that we have collected personal information from a child without verifiable parental consent, we will take steps to delete such information promptly.

8.3 Parental Rights

Parents or guardians who believe we have collected information from their child may contact us to review, update, or delete such information.

9. Data Breach Notification

9.1 Breach Response

In the event of a data breach that may result in a risk to your rights and freedoms, we will:

• Notify relevant supervisory authorities within 72 hours (where required by law)
• Inform affected individuals without undue delay
• Provide clear information about the nature and scope of the breach
• Explain the measures taken to address the breach
• Offer guidance on steps you can take to protect yourself

9.2 Investigation and Remediation

We will conduct a thorough investigation of any suspected breach, implement appropriate remedial measures, and take steps to prevent similar incidents in the future.

10. Compliance and Legal Basis

10.1 Legal Basis for Processing

We process your personal information based on one or more of the following legal bases:

• Consent: You have given clear consent for processing
• Contract: Processing is necessary for contract performance
• Legal Obligation: Processing is required by law
• Legitimate Interests: Processing is necessary for our legitimate business interests
• Vital Interests: Processing is necessary to protect vital interests
• Public Task: Processing is necessary for a task in the public interest

10.2 Regulatory Compliance

We comply with applicable data protection laws and regulations, including:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• California Privacy Rights Act (CPRA)
• Other applicable local and international privacy laws

11. Changes to This Policy

11.1 Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Post the updated policy on this page with a new "Last updated" date
• Notify you via email or through our services (for material changes)
• Provide a summary of key changes
• Give you time to review the changes before they take effect

11.2 Your Acceptance

Your continued use of our services after any changes constitutes acceptance of the updated policy. If you do not agree with the changes, you may discontinue use of our services or contact us to discuss your options.

12. Dispute Resolution and Governing Law

12.1 Governing Law

This privacy policy is governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to conflict of law principles.

12.2 Dispute Resolution

Any disputes arising from this privacy policy or our privacy practices will be resolved through:

• Good faith negotiations
• Mediation (if negotiations fail)
• Binding arbitration (if mediation fails)
• Court proceedings (as a last resort)

12.3 Regulatory Complaints

You have the right to lodge a complaint with your local data protection authority if you believe we have violated applicable privacy laws.

13. Contact Us

13.1 Privacy Questions

If you have any questions about this privacy policy or our privacy practices, please contact us:

13.2 Response Times

We will respond to your privacy-related inquiries within:

• General inquiries: 5-7 business days
• Data subject requests: 30 days (or as required by law)
• Urgent security matters: 24-48 hours

13.3 Language

This privacy policy is provided in English. If you need a translation or have questions in another language, please contact us and we will do our best to assist you.